Shipping policy

Shipping Policy for Mugfirmations

At Mugfirmations, we strive to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below for detailed information on our shipping process and timelines.

Processing Time

Standard Orders: Most items ship out within 3-4 business days after the order is placed.

Custom Orders: Due to the personalized nature of the products, custom orders typically ship within 7-10 business days.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location and the selected shipping method. Delivery times may vary depending on the shipping method chosen and your location.

Expedited Shipping
For expedited orders, please contact us at either of the following email addresses:

free2uplift@gmail.com
tonya@solutionsbyt.com
We will do our best to accommodate your request and provide you with the fastest shipping option available.

Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Delays
While we strive to meet our shipping timelines, please note that unforeseen circumstances such as weather conditions, holidays, or carrier delays may affect delivery times. We appreciate your understanding and patience in such cases.

Incorrect Shipping Information

If a package is returned to Mugfirmations by Solutions by Tonya Neal, LLC due to incorrect or incomplete shipping information provided by the customer, or if the package exceeds the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Mugfirmations is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer. No refunds or replacements will be provided if any parts of the address are incorrect.

Lost or Stolen Packages

Mugfirmations by Solutions by Tonya Neal, LLC is not responsible for lost or stolen packages that show a confirmed delivery receipt at the address entered by the customer when ordering. Upon inquiry, Mugfirmations will verify delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

The customer is responsible for providing an accurate address and ensuring optimal delivery conditions, including safeguarding the package once delivered. Customers should contact the carrier for any information regarding delivery or any discrepancies. A tracking number will help facilitate the carrier's investigation.

Shipping Protection

Mugfirmations offers a small fee for a shipping protection service via a third-party company. If shipping protection is selected, only one claim per order is allowed. If a customer chooses to opt out of this protection at checkout, Mugfirmations will not be able to intervene in the event of shipping discrepancies and cannot be held liable for lost, damaged, or stolen items.

Contact Us
If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us at free2uplift@gmail.com or tonya@solutionsbyt.com. We are here to assist you and ensure your experience with Mugfirmations is a positive one.