Refund policy

Shipping & Return Policy for Mugfirmations by Solutions by Tonya Neal, LLC
Return Policy

Thank you for shopping at Mugfirmations by Solutions by Tonya Neal, LLC. If your order arrives damaged or items are missing, please email us at help@mugfirmations.com within 10 days of delivery with your order number and a photo of the damaged item(s). We will respond within 24 business hours to resolve the issue.

If you're new to Mugfirmations, we encourage you to thoroughly review product descriptions and images before committing to a purchase. Please contact us before ordering if you have any questions or need more information about a product.

We do not accept returns or exchanges once an order has shipped. This includes returns for reasons such as the product not meeting your expectations in design or quality.

All merchandise is final sale.

Incorrect Shipping Information

If a package is returned to Mugfirmations by Solutions by Tonya Neal, LLC due to incorrect or incomplete shipping information provided by the customer, or if the package exceeds the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Mugfirmations is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer. No refunds or replacements will be provided if any parts of the address are incorrect.

Lost or Stolen Packages

Mugfirmations by Solutions by Tonya Neal, LLC is not responsible for lost or stolen packages that show a confirmed delivery receipt at the address entered by the customer when ordering. Upon inquiry, Mugfirmations will verify delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

The customer is responsible for providing an accurate address and ensuring optimal delivery conditions, including safeguarding the package once delivered. Customers should contact the carrier for any information regarding delivery or any discrepancies. A tracking number will help facilitate the carrier's investigation.

Shipping Protection

Mugfirmations offers a small fee for a shipping protection service via a third-party company. If shipping protection is selected, only one claim per order is allowed. If a customer chooses to opt out of this protection at checkout, Mugfirmations will not be able to intervene in the event of shipping discrepancies and cannot be held liable for lost, damaged, or stolen items.

If you have any questions or need further assistance, please contact us at tonya@solutionsbyt.com and free2uplift@gmail.com. Thank you for choosing Mugfirmations by Solutions by Tonya Neal, LLC.